Five credit unions among the winners at Consumer Credit Awards 2020

Over 19,000 consumers took part in the voting process

Credit unions took home five accolades at the 2020 Consumer Credit Awards virtual ceremony on 27 August.

Organised by Smart Money People, the awards celebrate the best credit providers in the UK and are decided by customers, rather than an expert panel. This year saw 19,000 consumers take part in the voting process. Smart Money People is the UK’s largest financial review and insight website.

Sheffield Credit Union was awarded the Customer Service Champion Award with Central Liverpool Credit Union named the Treating Customers Fairly Champion.

Glasgow Credit Union scooped the award for Best Credit Union (North) while Plane Saver Credit Union won Best Credit Union (South). The NHS Credit Union was crowned Healthy Culture Champion.

Robert Kelly, CEO of the Association of British Credit Unions (Abcul) said : “Congratulations to all finalists and winners of the awards. I’m delighted to see so many credit unions recognised for their dedicated and valued service to members not just during the global pandemic, but all year round. 

“I’d like to thank the Consumer Credit Awards for shining a light on the sector’s dedicated commitment to providing safe savings and ethical loans to communities across the country.”

Glasgow Credit Union chief executive David Ross said: “We’re delighted to have won the Best Credit Union (North) Award and to have been shortlisted for the other awards. It means so much to us as the winners and finalists for these awards are decided by customer votes. For us to have gained enough votes to win really speaks volumes about how passionate our members feel about the credit union and the service we provide.”

Jacqueline Dewey, CEO of Smart Money People, said: “Timely access to affordable credit is a key challenge for millions of consumers. And while some firms simply pay lip service to the notion of responsible credit, all our winners and finalists have demonstrated very high levels of satisfaction during what has been an incredibly difficult time for many customers.”