'Customer service is not a call centre, it is a profit centre'
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Show filtersWhat AI can do for credit unions
AI expert Ayesha Khanna shared her thoughts at the World Credit Union Conference
The future has finally arrived – so where do retail co-ops fit in?
The Co-operative Retail Conference looked at issues such as AI and digital, pandemics and climate change,…
£50k boost for Shropshire’s Just Credit Union
The board approved the investment to develop new online services for members
Caribbean credit unions in spotlight at Woccu conference
The sector is providing vital services to underbanked communities across the Caribbean region, said prime minister…
Big Brother’s here … so how do we control him?
'The more morally and politically unaccountable capitalism and capitalists are, the more monitored and accountable the…
Co-ops and the fourth industrial revolution: Ways Forward looks at digital
'It might be true that sociocracy is more feasible in the digital world'
India’s financial co-ops urged to modernise and go digital
'Going digital is necessary, not only for the growth of co-operatives, but also to reach out…
How do we make co-operative deserts bloom?
This year’s Future Co-ops movement saw a series of creative sessions to develop new strategies to…
Co-op Group’s digital lead delivers keynote speech on ethical digital transformation
'Leaders need to frame their thinking around balancing three things: people, privacy and profit'
Crédit Mutuel launches campaign to highlight the benefits of working for a co-op
'We can combine individual success with collective wellbeing, performance, solidarity, technology and humanity'
Technology is key to credit unions becoming disruptors
Speakers at the World Credit Union Conference included a number of fintech experts and advisors