Midlands Co-op Travel has announced the winner of its Manager of the Year 2004/05 award.
Rachel Williams from Clay Cross in Derbyshire beat off competition from 90 other shops across the Midlands to take the coveted award.
Paul Crumpton, Retail Sales Manager for Midlands Co-op Travel, who presented Rachel with her certificate, said: "Rachel and her team have worked extremely hard over the last year and I am delighted that she has won this award.
"We know that customers are very discerning about where they choose to book their holidays, so to have achieved this award means that Rachel and her team need to have got everything spot on in terms of customer service, independent advice and the whole holiday booking experience."
Rachel, who has worked in the travel industry for 15 years, added: "I am absolutely delighted to receive Shop Manager of the Year award. Everyone at the shop has been working hard to ensure that we offer our customers the best service and deals possible, and it is nice to know that it has paid off."