MP’s Pyramid visit

STOCKPORT MP Ann Coffey met some of the new recruits to the Co-operative Bank when she visited its Pyramid building in Stockport.
Earlier this year Co-operative Financial Services (CFS), of which the bank is a part, announced that it was recruiting 500 call centre staff in North West England rather than "offshoring" the jobs overseas. Around 200 of these will be at the Pyramid.
On her tour, the MP watched a training session where 10 recruits were put through their paces before joining other staff in the service centre.
The bank&#039s Chief Operating Officer Sheila Macdonald, who escorted Ann Coffey on her tour, explained that new staff receive at least six weeks training before taking calls from customers on their own.
Ms Macdonald said: "We have been delighted by messages of support from customers and the general public since we announced that we will not be outsourcing our front-line services to overseas call centres."
Pictured (l-r): Sheila Macdonald; Ann Coffey MP with new recruit Mateen Ishfaq.