Nisa, the UK’s leading member-owned organisation of independent food and drinks retailers, has hailed the success of an app that tracks deliveries.
Launched in March, the app gives Nisa’s wholesale members real-time progress updates on deliveries, and includes other information which may affect deliveries, such as road and traffic conditions.
Before its launch, most calls from members to the Nisa helpdesk were related to the estimated time of arrival for deliveries. The app now gets 5,000 hits a week, and calls to the helpdesk are down by 20%.
“There are a lot of staffing costs associated with receiving deliveries into store and we wanted to give our members the best opportunity to manage those costs, while also increasing the efficiency and effectiveness of our helpdesk service,” said Lee Vickers, head of logistics at Nisa. “It has proved very successful on both counts with more retailers using the app week on week and the number of delivery related calls dropping significantly as a result.
“This development is indicative of the type of activity we’re committed to. Driving efficiencies which strengthen the long term future of Nisa, while providing our members with the tools they need to run their businesses more profitably.”
Nisa joined Co-operatives UK as a mutual member in 2013, and in the 2014-15 financial year reported a turnover of £1.36bn.