More than a billion people worldwide are now customer members of mutuals and cooperatives. It’s therefore unsurprising that our members continue to develop innovative ways to leverage customer benefits that are unique to the cooperative and mutual sector. Take Australia, for example. Never has ICMIF’s mantra ‘Its Our Time’ been more relevant. MDA National, a medical indemnity insurer for doctors, is now implementing the insights and ideas captured by their Head of Marketing, Michelle ...