Survey: CU satisfaction breaks all records – CUNA News Now

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Credit unions have set an all-time American Customer Satisfaction Index (ACSI) record, with 87% of credit union members surveyed saying they are “more satisfied than ever before” with their credit unions.

The 87% score was the highest score reached in any of the ASCI’s 47 industries that it surveys, and credit unions have consistently received high praise for their member service in this survey.

Credit Union National Association President/CEO Bill Cheney congratulated credit union boards, management and employees for the record-breaking survey results. “Given the enormous outpouring of consumer interest in credit unions over the past several weeks–and the apparent growing dissatisfaction among consumers with megabanks–it can be of little doubt that, the more consumers learn about credit unions, the more they see how credit unions can help them fulfill their financial needs and goals,” he added.

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